What does this error mean?

This error simply indicates that we were unable to retrieve the necessary information from your Linkedin account. We invite you to follow the following procedure in order for the information to be transmitted without any problem!
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How to resolve the error: Update your LinkedIn integration's account (your cookie is not valid).
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Step 1: Make sure you're working on the right browser

The features you want to use will only be available on Google's browser: Google Chrome. So make sure you are working from this browser when you use Oliverlist.

If you are not yet using Google Chrome, you can download it here
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Step 2: Downloading the extension :

Have you downloaded our Google Chrome extension? This will be necessary to export contacts from Linkedin.
I didn't download the extension": No problem, the problem is probably there! Download our Google Chrome extension here
I have already downloaded the extension": Let's make sure you have the latest version of the extension. Remove and download the extension again: click here
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Step 3: Pin the extension

On Google Chrome, you can pin an extension so that you can easily see it. We invite you to pin the extension you just downloaded for more convenience.

Here's how to do it:

Click on the little puzzle piece at the top right of your browser


Click on the little pin on the right of "Oliverlist"



Excellent! The extension should appear in the top right corner of your browser now!
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Step 4: Sign in to Linkedin

Log in (on the same browser) to your Linkedin account. [Here is the link to log in (https://www.linkedin.com/login/fr?fromSignIn=true&trk=guest_homepage-basic_nav-header-signin)

Step 5: Go back to the "Searches" page of Oliverlist, specifically in a "Linkedin" search (the first one for example)

Here is the link to connect to it : Click here

Case 1 : A big blue banner appears, with an animated image. This simply means that you are not connected. You just have to follow the small tutorial presented on the screen. It tells you to click on the extension that we downloaded together earlier. Click on the extension. It should load a little. Once this is done, you are connected and the error should be gone! Congratulations! 🎉

Case 2: A banner with blue borders appears, showing your Linkedin account name. Click on the "Unsynchronize" button present a little bit below. Once this is done, a big blue banner appears, with an animated image. This simply means that you are not connected. You will then just have to follow the small tutorial presented on the screen. It tells you to click on the extension that we downloaded together earlier. Click on the extension. It should load a little. Once this is done, you are connected and the error should be gone! Congratulations! 🎉

If you continue to encounter the same error or similar difficulties:
Please feel free to contact our team via chat! We will be happy to help you!
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